Refund policy

Returns:

SHQIPE JEWELS provides you with the option to return a product within 30 days, meaning you have 30 days from receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with its tags and in its original packaging. You'll need the receipt sent to the email address you provided when placing the purchase order. To initiate the return process, please send an email to shqipejewels@gmail.com specifying the order number of the product to be returned. We will contact you promptly to provide instructions on how and where to send the package. Items returned without prior authorization will not be accepted. Feel free to reach out to us at shqipejewels@gmail.com with any return-related inquiries.

Refunds:

Upon receiving the returned product and verifying its condition, we will inform you if the refund has been approved. If approved, you will be automatically refunded via the original payment method. Please note that it may take some time for your bank or credit card company to process and reflect the refund.

Damages and Defects:

While we meticulously inspect the quality of each product before shipment, please inspect your order upon receipt. If the item is defective, the package is damaged, or you have received the wrong item, contact us immediately at shqipejewels@gmail.com We will promptly assess the issue and work with you to find a satisfactory solution.

Exceptions/Non-returnable Items:

Unfortunately, we cannot accept returns for sale items or gift cards.